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FAQ - frequently asked questions

1. How do I find the tour I am looking for?
Our tours are sorted by “Destinations=countries” (example: Oman) and “Regions” (example: Salalah). By choosing the specific region you will find all tours that are departing/operating from this region, example: if you go to EXCURSIONS->OMAN->SALALAH, all tours departing from Salalah will be displayed.
2. Where do I find more information about the tour?
If you have found a tour you are interested in, please click on the picture of the tour. Now the tour description will appear together with the tour highlights and tour key facts such as: days of operation, approximately duration of the tour, which services are included and which are not (for example: does the tour include pick up from hotel or not). Moreover, you will find tour pictures.

3. Are the entrance tickets included?
If you click on the picture of the tour, the tour description will appear. You will find out if entrance tickets are included by looking at the KEY TOUR FACTS information’s.

4. How do I know if my desired tour date is still bookable?
Contact us through the booking- or request form. We will reply back to you within 24 hours.

5. What is the difference between a normal and a private tour?
With normal tour, the group consists of various participants who booked the tour independently. Those tours always take place at a certain date and time. With private tours, the group consists only of people who booked the tour collectively. These tours will only take place on the date and time you booked it. The advantage of a private tour is that you can always design it as you wish.

6. Am I able to book a normal tour as a private tour?
Yes, that is possible. All our tours can be booked as private tours. Contact us by email at info@stopovertrips.com and share your needs. We will respond within 24 hours.

7. Am I able to get an individual tour which is designed completely for my requests?
Yes, we will be delighted to offer an individual tailored tour meeting your expectations and desires. Please do not hesitate to contact us by email at info@stopovertrips.com. We will respond within 24 hours.

8. Will the tours take place by bad weather conditions?
If a tour will take place by bad weather conditions it depends in first row on the type of the tour and then on the excursion provider. For example during sand storms flight excursion are not operating due to safety reasons. Please check additional “Changes in the itinerary” in our Special Conditions.

9. Where is the meeting point of my tour?
All our tours, except those where a transfer is not included in the tour rate, include a pick-up directly from your hotel. The meeting point is always the hotel lobby. Please be at the given pick up time in the hotel lobby, the guide/driver will look for your and ask for your name and booking reservation.
For cruise guest the pick-up is always from the cruise terminal unless advised differently. For cruise tours, where the transfer is not included in the tour rate, guests need to get to the meeting point on their own (example: with taxi). We are also delighted to arrange a private transfer for you in case it is not included in the tour. Please contact us by email at info@stopovertrips.com.

10. We are on a cruise. Is it possible to be picked up at the cruise harbour?
Yes, all of our tours offered for cruise travelers dose include a pick up at the cruise harbor. You will find this information by TOUR KEY FACTS of each tour. Please note that this doesn’t apply for tours, which in general do not include a transfer in the tour rate (example: helicopter flight). In such cases the transfer to the meeting point has to be organized on your own (example: taxi) or it can be booked with us (extra charges will apply). Please send you special request to info@stopovertrips.com.

11. When do I have to pay the tour?
The tour must be paid for at the time of booking, only then will it be confirmed. 

12. Which payment methods are available?
There are several payment methods to pay a tour. If you book online, you can pay via PayPal, credit card (Visa or MasterCard) or bank transfer. When choosing the bank transfer please be advised that the bank fees needs to be covered completely by you. No matter which payment method you use, the booking is only bindingly when cashed.

13. Why am I not able to pay at the location?
The payment of the bookings have to be done beforehand so that the tour provider and the customer have a guarantee and the possibility to plan ahead.

14. Will I receive a booking confirmation?
As soon as the tour is booked a booking confirmation will be sent to you via an email. Please print this confirmation and bring it to the meeting point. If you do not receive a booking confirmation within 12 hours after your booking, please have a look at your spam folder. If the booking confirmation cannot be found there as well, please contact us by email at info@stopovertrips.com.

15. What will I do if I am not able to participate in an already booked tour?
If you cannot participate in a tour, you have to cancel it. Please send an email to info@stopovertrips.com . All tours have a cancellation deadline which is mentioned in our Terms & Conditions. If you cancel your tour before the deadline expires, we will refund the already paid money to you. If you cancel the tour after the deadline has expired, only a partial refund or even no refund is possible, depending on the cancellation policy.

16. Who do I contact if something goes wrong?
If something goes wrong or if you are unsure about something, you can always contact our customer service. Our business hours are from Monday till Friday, from 9.00am to 6.00pm (+2 GMT in summer,+3 GMT in winter). Our telephone number is: +971 (0) 7 2041587.

17. During which times is the customer service available?
Our customer service is available from Monday to Friday from 09.00am to 06.00pm. If you do not have a short-date request (tour date not within the next 5 days), you can always write an e-mail to our customer service. The e-mail address is: info@stopovertrips.com .

18. Will my details be treated confidentially?
Yes, all the personal details you provide are only used for the technical administration of our website as well as for the fulfilment of your requests and needs – for example for the contact between you and the tour guide. For the processing of contracts, it is necessary to forward your personal details to the tour & transfer providers, including the details about the booked services, the date of the booking, so that the provider can arrange your booked service accordingly. A passing on to other third parties only takes place if it is necessary for the processing of contracts with the providers or if you agreed explicitly.

19. Will I be able to participate in a tour with an individual impairment to health?
Many tours are suitable for guests with individual health impairments or limited mobility. If a tour is not suitable for wheelchair users, you will gain this information from the tour description (see the „Tour Key Facts“). For all other tours please check with us (info@stopovertrips.com) explicit for each tour of interest if it’s suitable or not. Of course, we are also able to request an individual and private tour for you.

20. How do you ensure the quality of the tours and excursions?
We only cooperate with well-known and experienced companies. We know all of them personally as well as the tours that are offered by us. However, if you are not satisfied with a service, kindly send your feedback to info@stopovertrips.com.